Return and Refund Policy
We stand by the quality and craftsmanship of our Ottle products and want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.
Return Policy
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be in its original condition (unused, unworn, and unwashed).
- Include all tags and original packaging.
- Be accompanied by the receipt or proof of purchase.
To initiate a return, contact us at support@ottlebottle.com. Once approved, returns should be sent to:
Ottle Returns
19800 MacArthur Boulevard, Suite 520
Irvine, CA 92612
Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
We take pride in the quality of our products and packaging. If your item arrives damaged, defective, or incorrect, please email us immediately at support@ottlebottle.com with your order details and photos of the issue. We’ll work quickly to make it right.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom orders.
- Gift cards.
- Clearance or final-sale items.
If you’re unsure whether your item qualifies for a return, don’t hesitate to reach out to us at support@ottlebottle.com.
Exchanges
If you’d like to exchange an item, the quickest way is to process a return for the original item and place a new order for the replacement.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the refund approval. Approved refunds will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If you haven’t received your refund after 15 business days of approval, contact us at support@ottlebottle.com.
We’re here to help you with any return questions or concerns. Your satisfaction is our priority—reach out to us anytime at support@ottlebottle.com.